Privacy Policy

At Me Rah Ki Raw, we understand that privacy is of utmost importance to our customers, partners, and visitors. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with us through our website, products, and services. By using Me Rah Ki Raw’s services, you agree to the practices described in this policy.

1. Introduction

Me Rah Ki Raw, established 11 years ago, is dedicated to commemorating special occasions through the unique blend of aromas, memory, and emotions. This policy applies to all users, customers, and visitors of our website and services, explaining how we gather, protect, and manage personal data.

Our commitment to transparency ensures that we handle your personal information responsibly. If you have any concerns regarding our privacy practices, you can contact us via the details provided below.

2. Information We Collect

We collect different types of information to provide and improve our services. The information we collect falls into the following categories:

a. Personal Information

When you interact with Me Rah Ki Raw, we may collect personal information that can identify you directly, such as:

  • Full Name
  • Email Address
  • Phone Number
  • Physical Address
  • Payment Information (for transactions)

This information is typically provided when you:

  • Purchase our products
  • Contact us for customer service
  • Subscribe to our newsletters
  • Participate in surveys, contests, or promotions

b. Non-Personal Information

Non-personal information is data that does not directly identify you. This includes:

  • IP Address
  • Browser Type
  • Device Type
  • Operating System
  • Geographical Location (limited to the city level)
  • Browsing History (pages visited, time spent on site, etc.)

We collect non-personal information through cookies, log files, and analytics tools, helping us understand how users interact with our site and improve user experience.

c. Sensitive Information

We do not collect sensitive personal data, such as information related to race, religion, political opinions, health, or biometric information.

3. How We Use Your Information

Me Rah Ki Raw uses the information we collect for the following purposes:

a. To Provide Our Services

We use your personal information to process your orders, manage your account, respond to inquiries, and offer customer support. Your payment details are used only for completing transactions and are not stored after the transaction.

b. To Communicate with You

We may use your contact information to send you updates about your orders, notify you of promotions, new products, or special offers, and provide relevant customer service updates.

c. For Marketing Purposes

With your consent, we may use your personal information to send newsletters, offers, and other marketing communications. You can opt-out of these communications at any time.

d. To Improve Our Website and Services

Non-personal information helps us improve our website, products, and services by analyzing customer behavior, identifying trends, and enhancing user experience.

e. Compliance with Legal Obligations

We may use your information as required by law or to protect our rights, investigate fraud, or respond to legal requests.

4. Sharing Your Information

Me Rah Ki Raw respects your privacy and only shares your information in limited circumstances:

a. Service Providers

We may share your personal data with third-party vendors and service providers who help us operate our business, such as:

  • Payment processors
  • Shipping companies
  • IT service providers
  • Marketing and advertising partners

These third parties are obligated to protect your information and use it only for the purposes we specify.

b. Legal Requirements

We may disclose your personal information if required to comply with a legal obligation, protect our rights, investigate fraud, or in response to legal requests from authorities.

c. Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity as part of the transaction. You will be notified of any such transfer and any changes to privacy practices.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. This includes:

  • Retaining information for the duration of your relationship with Me Rah Ki Raw (e.g., account maintenance)
  • Keeping transaction records for legal and tax compliance

Once your personal data is no longer needed, we will securely delete or anonymize it in accordance with applicable laws.

6. Your Rights

We believe in transparency and give you control over your personal information. Depending on your jurisdiction, you may have the following rights:

a. Right to Access

You have the right to request a copy of the personal information we hold about you.

b. Right to Rectification

If your personal information is incorrect or incomplete, you have the right to request corrections.

c. Right to Erasure

You can request the deletion of your personal data when it is no longer needed for the purposes for which it was collected.

d. Right to Restrict Processing

You may request that we limit how we use your personal information in certain circumstances.

e. Right to Data Portability

You can request a copy of your data in a structured, machine-readable format to be transferred to another service provider.

f. Right to Object

You can object to the processing of your data for marketing purposes or other situations where consent is the legal basis for processing.

g. Right to Withdraw Consent

If you previously consented to the processing of your personal information, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us via the contact details provided in this Privacy Policy.

7. Security of Your Information

We take the security of your personal information seriously and employ various technical and organizational measures to protect it, including:

  • Encryption of sensitive data (e.g., payment information)
  • Secure servers with restricted access
  • Regular monitoring and auditing of security practices

Despite our efforts, no data transmission over the internet is entirely secure, and we cannot guarantee the security of information transmitted to or from our website. We recommend that you take steps to protect your personal information, such as using strong passwords and keeping your account information confidential.

8. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to improve your experience. Cookies are small text files stored on your device that allow us to:

  • Remember your preferences
  • Provide personalized content
  • Analyze website performance and user behavior

You can manage your cookie preferences through your browser settings, allowing you to refuse cookies or delete them after they have been set. However, disabling cookies may affect the functionality of our website.

We may also use third-party tracking technologies, such as Google Analytics, to understand user behavior. These third-party services have their own privacy policies, and we encourage you to review them for more information.

9. Children's Privacy

Me Rah Ki Raw does not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately. We will take steps to delete such information from our systems.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We encourage you to review this policy periodically for any updates. If we make significant changes, we will notify you through email or by posting a notice on our website.

Your continued use of our website and services after changes to this policy will constitute your acceptance of those changes.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:

  • Phone: +91 7020069152
  • Email: merahki5582@gmail.com
  • Address: Mumbai, Maharashtra, India

We are committed to addressing your concerns and ensuring that your privacy is respected at all times.