Shipping Policy
Thank you for shopping with us! At MeRahKi Raw, we are committed to providing you with high-quality candles that bring warmth and tranquility to your life. If you are not completely satisfied with your purchase, we are here to help with our return and refund policy.
1. Eligibility for Returns
Condition: To be eligible for a return, the candle must be unused, in its original condition, and in its original packaging. We cannot accept returns for candles that have been lit or used.
Time Frame: You may request a return within 10 days of receiving your order. After 10 days, we are unable to process returns.
2. How to Request a Return
Contact Us: To initiate a return, please contact us at (email / watsapp)
with your order number and the reason for the return.
Return Authorization: We will provide you instructions on how to return the item.
3. Return Shipping
Shipping Costs: The cost of return shipping is the responsibility of the customer, unless the return is due to a mistake on our part (e.g., incorrect or damaged item).
Packaging: Please ensure the candle is securely packaged to prevent damage during return shipping. We recommend using a trackable shipping service.
4. Refunds
Processing Time: Once we receive and inspect the returned candle, we will process your refund. Please allow 5-7 business days for your refund to be credited back to your original payment method.
Refund Amount: The refund will be for the purchase price of the candle. Shipping fees are non-refundable unless the return is due to our error.
5. Exchanges
Policy: We do not offer direct exchanges. If you would like a different candle, please follow our return process and place a new order.
6. Damaged or Incorrect Items
Notification: If you receive a damaged or incorrect item, please contact us immediately at (email / watsapp) Provide us with your order number, a description of the issue, and any relevant photos.
Resolution: We will work to resolve the issue promptly by either replacing the item or issuing a refund, including any applicable return shipping costs.
7. Changes to Policy
Updates: We may update our return and refund policy from time to time. Any changes will be posted on our website, and your continued use of our services will be considered acceptance of these changes.
If you have any questions or need further assistance regarding our return and refund policy, please do not hesitate to contact us. Your satisfaction is our priority, and we are here to ensure a smooth and enjoyable shopping experience.
Thank you for choosing MeRahKi Raw!
1. Eligibility for Returns
Condition: To be eligible for a return, the candle must be unused, in its original condition, and in its original packaging. We cannot accept returns for candles that have been lit or used.
Time Frame: You may request a return within 10 days of receiving your order. After 10 days, we are unable to process returns.
2. How to Request a Return
Contact Us: To initiate a return, please contact us at (email / watsapp)
with your order number and the reason for the return.
Return Authorization: We will provide you instructions on how to return the item.
3. Return Shipping
Shipping Costs: The cost of return shipping is the responsibility of the customer, unless the return is due to a mistake on our part (e.g., incorrect or damaged item).
Packaging: Please ensure the candle is securely packaged to prevent damage during return shipping. We recommend using a trackable shipping service.
4. Refunds
Processing Time: Once we receive and inspect the returned candle, we will process your refund. Please allow 5-7 business days for your refund to be credited back to your original payment method.
Refund Amount: The refund will be for the purchase price of the candle. Shipping fees are non-refundable unless the return is due to our error.
5. Exchanges
Policy: We do not offer direct exchanges. If you would like a different candle, please follow our return process and place a new order.
6. Damaged or Incorrect Items
Notification: If you receive a damaged or incorrect item, please contact us immediately at (email / watsapp) Provide us with your order number, a description of the issue, and any relevant photos.
Resolution: We will work to resolve the issue promptly by either replacing the item or issuing a refund, including any applicable return shipping costs.
7. Changes to Policy
Updates: We may update our return and refund policy from time to time. Any changes will be posted on our website, and your continued use of our services will be considered acceptance of these changes.
If you have any questions or need further assistance regarding our return and refund policy, please do not hesitate to contact us. Your satisfaction is our priority, and we are here to ensure a smooth and enjoyable shopping experience.
Thank you for choosing MeRahKi Raw!